If you have downloaded the pattern or book we will not refund or accept exchanges, the sale is final. It is not possible to return a digital item.
We clearly state all patterns are written in English. If you have downloaded the pattern, we will not refund because you have assumed the pattern is written in another language.
**If you have a problem, please contact me, we are very happy to assist. Misunderstandings and problems do occur, but they can usually be resolved easily with communication.
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